FAQ

About the app

  • Book a trip

    Book directly from your current position by tapping "TRAVEL NOW". If you want to be picked up somewhere else, just move around on the map or search for the address. You can also pre-book a trip by tapping "PRE-BOOK" and select what time you want to be picked up or when you want to arrive at your destination.

    Add your destination address and get a fixed price. Before you book your trip you will be able to select how you want to pay and you can add a via address. Tap on "BOOK TRIP" to confirm the booking. You will be notified both when the car is on its way and when it has arrived at the pickup location. You can also follow the car directly on the map.

  • Create an account

    Tap the menu button in the upper left corner, and then tap "SIGN IN / SIGN UP". You can choose if you want to create the account with your email address or if you want to use Facebook or Google to create your account.

    Create account using e-mail

    • Enter your email address and tap "NEXT"
    • Read Cabonline's Terms and Conditions and agree to them by tapping "CREATE ACCOUNT"
    • Select a password and enter your name and phone number
    • When you tap "CREATE ACCOUNT" you will receive a text message with a code to the phone number you entered, use the code to verify your account
    • Now you're done!

    Create account using Facebook or Google

    • Tap either the Facebook or Google button and enter your credentials to sign in
    • Now you're done!
  • Pay in the app

    Tap the menu button in the upper left corner and then tap "Payments". Here you will be able to see your existing payment methods and add new ones. You can have multiple payment cards and PayPal accounts. If you tap one of your payment methods, you can set a name for it, select if you want it as default when you book or choose to remove your payment method.

    Tap "ADD PAYMENT METHOD” and go through the steps to add a new payment card or PayPal account.

    If you are a business customer you might have more available payment methods, you can read more under Business customer - Pay with invoice or travel account.

    When you book your trip, your default payment method will be automatically selected and you can tap on it to switch between your payment methods. If you don’t have any payment methods yet, you will only be able to choose "Pay in car” or you can add a new payment method and select it before you book the trip. Go through the steps to add your payment card or PayPal account.

    When you book you trip, the money is reserved on your account but will never be deducted until your trip is completed. For pre-booked trip, the money is reserved approximately one hour before departure and is deducted as usual when the trip is completed. The receipt will be sent to the e-mail address connected to your account.

  • Find your car

    The car's taxi number, which is located either on the windshield or on the taxi sign on the roof, is also available in the app so you can easily find the right car. You can follow the car directly on the map and you will receive notifications when your car is on its way and when it has arrived at the pickup location.

  • Rate your trip

    Help us improve by rating your trip. We constantly try to make your experience better, both by simplifying the booking as well as improving the service and quality during your trip. By receiving ratings and comments we can get indications of what we need to improve to make your taxi experience as good as possible.

    The driver only has access to an average of his or her score and can therefore never see your specific rating or comment.

  • Book from airports

    Book your trip as usual. Make sure you have access to your flight number, we will ask for it in the last step of the booking. We need your flight number to be able to track your flight so that we can adjust the pick up time if your flight is delayed or early.

  • Business customer

  • Become a business customer

    With Cabonline's business solution we simplify how your organization travels - from easy booking in our app to payment solutions and follow-up for a better overview and more control.

    Read more about our business solution or become a business customer by filling out this form

  • Pay with invoice or travel account

    As a business customer, you have the opportunity to pay with invoice or travel account.

    If you are a business customer with access to invoice or travel account, you can simply tap the selected payment method when you are booking a trip and then select invoice or travel account from the list.

    The default payment method will automatically be "Pay by car", if you do not change the default payment by yourself. To do this, tap the menu button in the upper left corner and go to "Payments". Here you can see your available payment methods and you can tap one of them to choose if you want it as default payment when you book your trips.

    You can also add your private payment card or PayPal account to be able to pay through the app even on private trips.

  • Access your business account

    A person in charge at your company will send out instructions describing how to access your business account in order to be able to book with your payment methods. read more about our business solutions here.

    If you have any questions or if you encounter any problems, please contact our support at info@cabonline.com and they will be happy to help you.

  • Business agreement

    In order to see if you have access to any specific business agreement you need to sign in to your account, if you are not signed in already. Tap on your name located in the bottom of the menu to get to your profile and then tap "TAXI CARD". Here you will be able to see which business agreement you have access to.

    If you hail a car on the street you should show your taxi card to the driver before the trip begins in order to access your agreement price.

  • Frequently asked questions

  • I've forgotten my password

    Enter your e-mail address and then tap "Forgot password". Tap "SEND" and a link to reset your password will be sent to the specified e-mail address. Click on the link in the e-mail and enter a new password. Enter the password again to confirm. Now your password has been updated and you can use it in the app to sign in.

    If this doesn't work, you can always contact our support at info@cabonline.com and they will be happy to help you.

  • Change account details

    Tap the menu button in the top left corner. Sign in to your account, if you are not already signed in. Then tap on your name at the bottom of the menu to get to your profile and go to "EDIT PROFILE". Here you will be able to change your email address, name, phone number and password. If you have an account created with Facebook or Google, you do not have a password, which means you can not change it.

  • I want to cancel my trip

    You can cancel a trip in the app until there is a car assigned to the order, but you should always cancel as soon as you know that you no longer need the car. To cancel a trip, go to the active booking, scroll down a little and tap "Cancel trip". When it is no longer possible to cancel the trip in the app, the cancellation button will disappear. You should then contact our customer service to cancel, you can do this by tapping "Call Customer Service" or by calling 08-744 95 60 and select 1 to reach our booking center.

  • My car is late

    Contact our customer service at 08-744 95 60, select 1 to reach our booking center and our staff will be happy to help you!

  • I forgot something in the car

    Contact the city's local lost property-department where you took your taxi-trip. Our drivers submit any forgotten items there at the end of their shift.

  • My address is missing or incorrect

    We are constantly working to keep our address register updated. If you are missing an address or if your address is incorrect, we are grateful for your help! Send your missing or incorrect address to info@cabonline.com, usually the address will be changed and bookable in the system already the same day.

  • Where can I see my upcoming trips?

    Once you have booked one or more trips, you will see a button at the top of the page when you open the app. If you have multiple trips booked, the button shows how many trips it is and you can tap the button to see a list of all your upcoming trips. Tap on one of the trips to access it. If you only have a trip booked, you will see the time and date for the trip in the button and by tapping it you will access the trip directly.

  • I can't add my payment card

    First of all you should make sure that you have entered the correct card details. If it still doesn't work, it might be because of the following:

    • You have not activated internet purchases. You do this in your internet bank.
    • We do not support your card issuer. The issuers we support are Mastercard, VISA, Maestro and American Express.

    If the problem still continues, please contact our support at info@cabonline.com and they will be happy to help you!

  • I have a campaign code, how can I use it?

    You can add campaign codes in the last step of the booking.

  • What happens if I'm late?

    It is always a good idea to contact our customer service at 08-744 95 60, select 1 to reach the booking center and tell them that you are late.

    The driver should always wait for 5 minutes after the pick-up time has been reached. In case of further delay, the driver is entitled to withdraw a waiting rate, which is charged separately in the car.

  • What should I do if my flight is delayed or canceled?

    We track all flights, which means that your taxi will wait for you if your flight is delayed. If your flight is canceled or for some reason has changed flight number, you should always contact our customer service at 08-744 95 60, select 1 to reach our booking center.

  • How can I book a car with child seat?

    At the moment we need to refer you to call 08-744 95 60, select 1 to reach our booking center. We are working hard to make it possible to book cars with child seats in the app as well.

  • How can I book a car which allows my pet?

    At the moment we need to refer you to call 08-744 95 60, select 1 to reach our booking center. We are working hard to make it possible to book cars that allows pets in the app as well.

  • How can I book a car that can take more than four passengers?

    At the moment we need to refer you to call 08-744 95 60, select 1 to reach our booking center. We are working hard to make it possible to book large vehicles in the app as well.

  • Why can't I pay through the app when hailing a car on the street?

    We are working hard to make it possible to pay in the app when hailing a car on the street, unfortunately it is not possible at the moment.

  • Report a problem with a trip

    You can always call our customer service at 08-744 95 60, select 2 for assistance with questions or to report a problem with a trip.

    Also, please add comments when you rate your trip in the app so that we can continue to improve your experience.