Generella användarvillkor
Generella användarvillkor
Rättigheter gällande GDPR
Allmänna kundvillkor för affärsresenärer

Generella användarvillkor

These terms and conditions (“Terms”) have been issued by Cabonline Group AB (”Cabonline”), a Swedish limited liability corporation with registration number 556552-1183 and registered address Box 1054, 171 21 Solna. In these the Terms "we", “our” or "us" refer to Cabonline and "you", "yours" and "your" refer to the person who enters into the agreement with Cabonline.

The following Terms sets out the conditions for using our reservation service for taxi transportation as well as associated services, e.g. an overview of previous trips, pre-registered payment details or other services as from time to time made available (the “Services”) through Cabonline’s mobile application, website or through our call centres (jointly referred to as “platforms”).

As these Terms govern your access or usage of Services made available by Cabonline and are part of your contract with Cabonline we kindly ask you to read them carefully and thoroughly. Cabonline may amend the Terms from time to time. Amendments will be effective upon Cabonline posting the updated Terms. Your continued access and usage of the Services after such posting constitutes your approval of the amendments.

The Terms constitute a part of every individual booking or purchase made through Cabonline. By registering an account at Cabonline you hereby confirm that you are bound by the Terms. If you do not accept these Terms you are not allowed to access or use the Services.


Unless otherwise is agreed in a separate written agreement with us, we only offer a platform that makes it possible to reserve taxi transportation with taxi companies (“Suppliers”). The Suppliers can advertise their transportation services in the platform, and the users can use the platforms to make reservations with the Suppliers. By making a reservation through us you enter into a legally binding agreement regarding transportations with the Suppliers. We then act as an intermediary between you and the Supplier, sending your reservation details to the Supplier and sending you the booking confirmation and other relevant information related to the booking. We also provide an overview of previous trips. By accepting these Terms, you hereby confirm that we do not provide any transportation services except for services conducted by companies in the same group as Cabonline. In case a Cabonline group company is the Supplier the specific terms and conditions for the taxi transportation (Sv: Resevillkor) will apply..

The information disclosed in our platforms are based on data provided by the Suppliers. The Suppliers are responsible for providing updated data on rates, availability etc.


Your booking request will be handled by our servers. We will send your booking information to the Suppliers and check for availability. The booking request will be dispatched to the taxi car closest to your location, that fits your preferences and that is available. An automatic booking confirmation will be sent to you when we have received confirmation from a Supplier that your request has been accepted. Please read the booking confirmation carefully and check whether it is correct and contact us immediately should any information in the booking confirmation not correspond with your request.


You can cancel your booking and receive a full refund if cancellation is made before a vehicle is dispatched to service your booking request (typically 15 minutes before pick-up time).


In order to use most aspects of the Services, you must register for and maintain an account. You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18) in order to register an account. Account registration requires you to submit name and phone number. You are also requested to submitted more detailed personal information as well as pre-register payment details. By registering an account you agree to at all times maintain accurate and updated information. You also agree to maintain secrecy and security of your login information (e.g. username, password etc.). You are responsible for the activity on your account, including booking requests. It is therefore important that you regularly change your login information as well as contact us immediately in case you suspect that your account information have been compromised.

You are not obligated to pre-register payment details on your account. If you register payment details they can be used, if you so choose, to pay trips booked through the platform.

For bookings paid by debit/credit card or PayPal the following applies. The total fare of your booking will be reserved on your debit/credit card three hours before pick-up time. We take no responsibility for your booking if, for any reason, it proves impossible to reserve the total fare at this time. In this case, your booking will be automatically cancelled and a notification of the cancellation will be sent to you. After a completed trip the total fare will be charged to your debit/credit card shortly after you have reached your destination. Payment is safely processed from your credit/debit card or bank account to the bank account of the Supplier through a third party payment processor. The Supplier will be merchant on record. A receipt will be sent by e-mail and can also be retrieved through your account afterwards. You will not receive a receipt in the car. In the event of errors with respect to electronic payments, you must contact your bank, credit/debit card provider or PayPal, as the case may be, to resolve such issues.


The content and information in our platforms (including, without limitation, price and availability of Services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. Accordingly, as a condition of using the platform, you agree not to use the platform or its contents or information for any commercial purpose (direct or indirect). While you may make limited copies of your travel itinerary (and related documents) for travel or services purchased through the platform, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, sell or resell any information obtained from the platform.

In addition, whether or not you have a commercial purpose, you agree not to:

I. access, monitor or copy any content or information on the platform using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;

II. violate the restrictions in any robot exclusion headers on the platform or bypass or circumvent other measures employed to prevent or limit access to the platform;

III. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure, or

IV. deeplink to any portion of the platform (including, without limitation, the purchase path for any services) for any purpose without our express written permission.


Subject to the limitations set out in these Terms and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our Services, up to an aggregate amount of the aggregate cost of your reservation (whether for one event or series of connected events).

To the fullest extent permitted by law we shall have no obligation or liability (whether arising in contract, tort, warranty or otherwise) for any incidental, indirect or consequential damages or liabilities (including but not limited to loss of data, profit, revenue or similar) arising with respect to the Services.


This Agreement, and any disputes arising out of or in connection with this Agreement, shall be governed by the laws of Sweden. If any provision of these Terms is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, any invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these Terms.

Generella användarvillkor
Rättigheter gällande GDPR
Allmänna kundvillkor för affärsresenärer