Terms & Conditions

Travel conditions

The following general terms and conditions apply to passengers traveling with companies within the Cabonline Group in Sweden, such as Sverigetaxi i Stockholm AB and Taxi Kurir i Stockholm AB. If you or the company you work for have entered into an agreement with us, the terms of the agreement shall take precedence over these general terms and conditions.

This document also includes the user terms and conditions for customer accounts that can be created in the mobile application and website.

These general terms and conditions apply to all trips carried out by Taxi Kurir and companies within the same corporate group as us, regardless of whether the booking was made via the mobile application, website, phone, or by directly hailing a taxi in traffic.

By registering an account with us and/or booking a trip, you also agree to these general terms and conditions.

1. BOOKING, BOOKING CONFIRMATION, AND CANCELLATION

The time for taxi arrival, trip start, and arrival at the final destination depends on various factors such as when the booking is made, the availability of cars in the area where pickup is required, traffic and weather conditions, and demand for other rides at the time of travel. It is the passenger’s responsibility to plan their trip in good time, considering these factors. Information for assessment can be obtained from Cabonline’s customer service or in the Cabonline app for booking trips. However, these estimates are recommendations and are not binding for Cabonline.

When booking via the website, you will receive a confirmation of your booking. If the confirmation does not match your booking, please contact us immediately using the contact details available in the mobile application, on our website, or in the taxi.

You can cancel a booked trip until our dispatch center has assigned your booking to a specific taxi, which for pre-bookings usually happens about fifteen (15) minutes before the specified pickup time.

1. IF THE TAXI DOES NOT ARRIVE

If the taxi you ordered does not arrive on time, please contact us immediately using the contact details available in the mobile application or on our website. If you have received a booking number, please have it ready when calling, as it will help us identify your booking more quickly.

1. LUGGAGE

Our drivers assist you with loading and unloading your luggage both at the beginning and end of the trip. Make sure that you bring all your luggage into the car and that all luggage is handed over to the driver. When exiting the car at the end of the trip, ensure that you do not leave behind any luggage, mobile phones, wallets, or other belongings. You are responsible for any forgotten items.

If you find an item left behind by a previous passenger, you may not take the item with you. Instead, you should hand it over to the driver or inform them about the forgotten item. The driver will then submit the item to the police lost and found. Items found in taxis at the end of a trip and not claimed shortly thereafter will be turned in to the police lost and found department.

1. PRICES

If the trip is not carried out at a fixed price, the applicable fare at the time of the trip applies. Prices are always displayed on price stickers both inside and outside the taxis. You can also find price information on our website.

As a customer, you usually have the option to request a fixed price. The fixed price is based on the estimated duration of the trip using the chosen route at the time of travel. If you want a fixed price offer, you must inform the driver before the trip starts. You can also request a fixed price when booking through our dispatch center. Please note that a fixed price may not always be available due to circumstances at the time of booking, uncertainty in estimating travel time in specific cases, or other reasons.

Waiting charges apply from the moment the taxi arrives at the pickup address and are not included in the fixed price. For pre-bookings, waiting charges apply from the scheduled pickup time, regardless of whether the trip was booked at a fixed price or not.

1. PAYMENT

As a customer, you can choose from several payment methods. We accept most common credit cards, and you can also pay in cash. If you, as a private individual or company, have registered an account with us, you can pay later via invoice. Such an account is provided after a standard credit check and under specific terms.

As a customer, you always have the right to receive a receipt for your payment.

To reduce our carbon footprint, we primarily use electronic invoicing. We reserve the right to charge a billing fee of 75 SEK per invoice for paper invoices.

1. COMPLAINTS

If you are dissatisfied with the trip or our services, we encourage you to let us know by visiting our website. There, you will find a form for submitting feedback.

You should file a complaint as soon as possible but no later than 14 days after the transport took place (or 14 days from the date when the transport should have taken place in case of a missed trip). If you are an invoice customer and have complaints about an invoice, the complaint must be submitted no later than 14 days after receiving the invoice.

Our goal is to assign each complaint a case number so that you can follow up on how it is handled.

1. OUR LIABILITY AND COMPENSATION

If you suffer damage while traveling with us, you may be entitled to compensation depending on the type of damage and how it occurred. You should notify us as soon as possible and no later than 14 days after the damage occurred if you seek compensation.

For personal injury and damage to transported property, the Traffic Damage Act (1975:1410) applies, usually meaning compensation is paid through the taxi’s (or another involved vehicle’s) traffic insurance. If you suffer personal or property damage during your trip, you should seek compensation from the transporting taxi’s insurance provider. If you contact us, we will help you find the appropriate insurance provider.

If you suffer damage not covered by the taxi’s traffic insurance, you may be entitled to compensation from us if the damage was caused by our negligence. However, our liability is limited to direct damage, meaning we do not compensate for indirect damages such as lost income, revenue, profit, production loss, third-party damage, or other consequential damages. Except for personal injuries, our liability is limited per damage: for property damage, the limit is three thousand (3,000) SEK, and for pure financial loss, it is ten (10) % of the base amount under the General Insurance Act (1962:381) at the time of transport.

We are not liable if our ability to provide services is hindered or if damage occurs due to circumstances beyond our control, such as government action, strikes, fuel shortages, vehicle breakdowns, severe weather, or unexpected operational disruptions.

1. CUSTOMER’S OBLIGATION TO MITIGATE DAMAGES

If you suffer damage, you are required to take reasonable measures to limit it. We are not obligated to compensate for any part of the damage that you could have avoided.

1. INSURANCE

All taxis affiliated with us are properly insured against damage to passengers and their property. Additionally, we have liability insurance covering other types of damages up to a reasonable amount.

1. USER TERMS FOR ACCOUNTS IN MOBILE APPLICATIONS OR WEBSITE

When booking via a mobile application or website, you can create a user account. The user account provides an overview of your travel history, allows you to register payment cards for faster payments, save favorite addresses, and more.

To create an account, you need to provide personal information such as name and email address. You must also choose a username and password. You are responsible for maintaining a secure password to prevent unauthorized access. We recommend changing your password regularly to enhance security.

You are responsible for any bookings made through your user account. If you suspect unauthorized use, contact us immediately.